TERMS & CONDITIONS
Appointment Bookings
Appointment bookings can be made direct from our website, where you will have access to the available days and times of sessions. On making a booking you will receive a confirmation email of your booking. If you are a new client Rosemary Brown will contact you via email, confirming your booking and advising of payment options.
Website bookings for appointments need to be made at least one full business day (24-hours) in advance – if an urgent booking is required you should contact Rosemary Brown by phone.
Payment for Appointments
Where payments for a service or booking have not been pre-paid, payments for appointments need to be showing in Help for You – Rosemary Brown at least one full business day (24-hours) prior to your appointment. Once payment has been received for your appointment, you will be sent an email confirming the receipt of your payment.
The email confirming your payment receipt will provide a Zoom link for your counselling session, if you are unable to access Zoom please discuss alternative options with Rosemary Brown.
Cancellation of Appointments
Cancellation of your appointment needs to be made at least one full business day (24-hours) prior to your appointment. Please advise cancellation by email to info@helpforyou.com.au or by phone. Rosemary Brown will contact you regarding options for rescheduling appointment. A refund of session fees will only be made if cancellation is actioned within this timeframe.
Privacy
Help for You – Rosemary Brown is committed to safeguarding the privacy of our clients’ information. We are bound by law and by a strict code of conduct to maintain confidentiality of client information. Help for You – Rosemary Brown complies with the Australian Privacy Principles (APPs) and with applicable state privacy laws.
You can read more about these laws on the Office of the Australian Information Commissioner’s website.
This page of our website provides details of what personal information we will hold about you as a client of Help for You – Rosemary Brown, how you can access this information and the purposes for which your personal information is used and disclosed. Your personal information includes your personal details and personal information relating to your engagement with Help for You – Rosemary Brown.
Information Collected
We collect your personal details and brief details are kept of your counselling sessions, these details are available to you on request, collecting this information enables us to provide continuance and quality in your sessions.
We only collect information that is relevant and necessary for your support and to help you to achieve your goals of engagement with us.
We do not collect any personal information about you unless you voluntarily provide it to us. We may use your contact details to send you information, including material such as information on new services we may offer.
We do not give, sell, or rent your personal information to any third parties unless you give us express permission. End users and clients who do not wish to receive email correspondence from Help for You – Rosemary Brown, can simply follow the unsubscribe link contained in each e-mail.
Access to Your Information
You are entitled to request access to all personal information held by Help for You – Rosemary Brown. Normally you will be asked to apply for access in writing and provide identification. If you believe the information, we hold about you is incorrect and an error has been made, please let us know and we will correct the information where appropriate to do so.
Information Storage
Help for You – Rosemary Brown maintains electronic client records, these records are held in the Cloud, all files are password protected and backup copies made and stored in an alternative Cloud domain, these records are also password protected, only approved staff have access to these records, these staff have signed an agreement committing to the confidentiality and privacy policies of Help for You - Rosemary Brown.
We take all reasonable steps to ensure information we collect about you is accurate, complete, and up to date. Clients can request incorrect information be amended. We are required by law to retain client records for certain periods of time depending on the type of record.
Not Providing Personal Information
If you do not wish for us to collect certain information, you will need to tell us.
Contacting Us
If you have questions about the privacy of your information or if you have a complaint, you should contact Help for You - Rosemary Brown by email or by mobile phone.
Further Information
If you would like more information about privacy in general, please refer to the Privacy Commissioner’s website.
Website
Help for You – Rosemary Brown Website
All intellectual property rights on the website, including all copyright, designs, and trademarks, belong to Help for You – Rosemary Brown, or are used by us with the permission of the owner. You cannot copy, reproduce, modify, publish, upload, post, transmit or distribute any logo, graphic, text, sound or image on this website without our prior written consent, except to the limited extent necessary to access the contents of this site.
When an individual visits the website of Help for You – Rosemary Brown, Help for You – Rosemary Brown will not attempt to identify them as an individual or collect personal information about them unless they specifically provide it; for example, you may choose to provide your personal details via an online form or by email.
Our websites may automatically collect statistics about an individual’s visit. We may monitor statistics such as how many people visit our sites, the user’s IP address, which pages people visit, the domains our visitors come from and which browsers they use. These statistics are used to assist us to improve the performance of our web sites.
Disclaimer
The general information appearing on this website must not be relied upon as being complete, accurate, or up to date and is subject to change without notice. You are responsible for ensuring by independent verification its completeness, accuracy, or currency. Links to other websites are provided for your convenience only.
Help for You – Rosemary Brown ABN 23 853 291 621 is not responsible for; does not endorse those other parties or their websites nor recommend their products or services or warrant the accuracy of any information provided by them and it is not responsible for any damage or loss incurred or suffered by you as a consequence of or in connection with your use of the link or any product or service they offer.
